DarazPlay Support – Help Center & Contact Options
Join now💬 Stuck with a login error or bonus issue? The DarazPlay support team is here to help Bangladeshi players 24/7, across all platforms.
24/7 Live Chat – Instant Support
Our live chat feature is the fastest way to get assistance. Here’s how:
- Available at the bottom-right of every page
- Average response time: under 2 minutes
- Languages: English & Bengali
- Agents trained to solve issues from login to payouts
- ✅ Recommended for urgent issues.
Email Support – For Non-Urgent Matters
You can also contact us via email at:
Ideal for:
- 📎 Sending screenshots or documents
- ⏳ Bonus disputes
- 🧾 Payment tracking
Response time: 6–12 hours.
Telegram Channel – DarazPlay BD
Join our official Telegram group for:
- 📣 Promo updates
- 📆 Event announcements
- 💬 Peer-to-peer help
- 🔐 Admin support available from 9AM to 10PM
Help Center – Self-Service Articles
Use our searchable knowledge base to find solutions to common issues like:
- 🚪 Login problems
- 💳 Deposit errors
- 🎁 Bonus not applying
- 📲 App download help
- 🧾 Withdrawal pending
We update the Help Center weekly with new articles.
Report a Problem
Facing a bug or technical issue? Help us improve by reporting:
- 🐞 Game bugs
- ❌ Broken links
- 📉 Slow app performance
Submit issues via our Feedback Form on the Contact Page.
Support Quality – What Players Say
“I got my bonus issue resolved in under 5 minutes. Live chat is amazing!” – Rashid K., Dhaka
“Telegram admins are responsive and know what they’re doing.” – Sumaiya B., Chattogram
We monitor all support performance daily to maintain top-tier service in Bangladesh.
Final Tips for Players
- 📲 Keep your login credentials secure
- 📥 Save chat/email transcripts for reference
- 💬 For VIP users, ask about priority support
- 🕐 Best chat hours: 8AM – 1AM (BST)